How GoHelper Works
Search troubleshooting steps instantly or add your own fixes to help yourself and others resolve customer issues faster.
Four simple steps
This is how most agents use GoHelper during a typical support shift.
Search for an issue
Type the customer's problem into the search bar in plain language — exactly how you'd describe it to a colleague. Something like "email not working" or "DNS not resolving" is all you need.
Find troubleshooting steps
GoHelper shows you troubleshooting articles, step-by-step fixes, customer-handling scripts, and resolutions that other support agents have already written and tested.
Use it during live support
Follow the steps while you're on the call, chat, or email with the customer. No need to put them on hold to search through docs — everything is right in front of you.
Add your own fixes
Found a fix that worked? Figured out a better way to explain something to a customer? Add it to the shared knowledge base so the whole team can use it next time.
One knowledge base, shared by the whole team
Every troubleshooting article in GoHelper is visible to everyone on the team. When one agent figures something out and adds it, everyone benefits immediately.
Articles are shared
Everything added to GoHelper is available to all agents — no silos, no private docs.
Learn from each other
When a colleague solves a tricky issue, their fix is right there for you to use next time.
The KB grows over time
Every article added makes the knowledge base more useful for the next person who searches.
Reuse proven verbiages
Customer-handling scripts that have worked before are saved and ready to copy.
What you can add
GoHelper is flexible — add whatever helps your team handle issues better.
Troubleshooting steps
Step-by-step instructions to fix a specific issue.
Customer handling scripts
Exact words to say or write to the customer.
Issue resolutions
What finally fixed the problem.
Notes and workarounds
Temporary fixes or things to watch out for.
Support scripts
Full call or chat scripts for common issues.
Escalation notes
When to escalate and what info to include.
Why agents use it every day
GoHelper is built around the real problems support agents face during a shift.
Reduce handling time
Find the fix in seconds instead of searching through docs or asking a colleague.
Stop repeating yourself
Once a fix is in the KB, anyone can use it — no need to figure out the same issue twice.
Reuse proven fixes
Use troubleshooting steps that have already worked for real customers.
Improve support consistency
Every agent handles the same issue the same way, with the same customer language.
Build team knowledge
The more agents contribute, the better the knowledge base gets for everyone.
Start searching or add your first fix
Search the knowledge base for an issue you're working on right now, or contribute a troubleshooting article to help the team.